Job Summary:
The Call Center Representative is
responsible for following up on workers' requests and complaints and ensuring
they are resolved within the designated timeframe, while maintaining a high
level of worker satisfaction in accordance with the company's communication and
service quality standards.
Key Responsibilities:
Follow up on worker requests and
complaints submitted through the system in coordination with relevant
departments.
Communicate directly with the worker
before closing any complaint to confirm satisfaction.
Contact the worker if requests have
not been fulfilled and issue a formal apology.
Resolve requests and complaints
according to the established service level agreements (SLAs).
Submit daily reports on tasks and
achievements related to worker care to the Worker Care Supervisor.
Provide recommendations and
suggestions received from workers to the Worker Care Supervisor.
Adhere to the communication quality
standards set by the management.
Share any observations that may affect
worker satisfaction with senior management.
Stay up-to-date on internal systems
and work procedures.
Participate in regular departmental
meetings.
Follow approved policies and
procedures.
Maintain complete confidentiality of
all work-related matters.
Perform any other duties related to
the role as assigned.
Required Skills:
Proficiency in basic computer skills
and Microsoft Office applications.
Strong problem-solving abilities.
Effective communication skills.
Active listening and team
collaboration.
Proficiency in English.
Fluency in Urdu or Indonesian is a
plus.
Job Requirements:
Experience: 0–2 years
Minimum Education: Diploma in Business
Administration, Social Services, or Marketing
Preferred Certifications: Customer Service
certifications are an advantage